Last updated: November 12, 2026

 

This Privacy Policy describes how EKEY Service LLC (hereinafter “EKEY,” “we,” or “us”) processes personal data when you use the website https://www.ekey.am, the EKEY Support mobile application for Android and iOS, or contact our support team.

Address: 24 Azatutyan Avenue, Yerevan, Republic of Armenia.

Email: info@ekey.am.

1. Scope

This Policy applies to visitors to ekey.am, users of the EKEY Support application, EKEY customers and their representatives, and individuals who contact us through website forms or other communication channels.

The data we process depends on the features used and the nature of your interaction with EKEY.

The website and application do not accept online payments. The EKEY Support application does not contain advertising.

This Policy does not govern data processing by third-party websites that users visit through external links.

  2. Data We Process

2.1. Inquiries Through the Website and Other Communication Channels

When you submit an inquiry, we process the information you provide, including your name, telephone number, email address, organization name, the content of your inquiry, and any attached materials.

You may provide additional information about equipment, software, or the premises being serviced when necessary to respond to your inquiry or provide a service.

2.2. Customer and Representative Information

To organize customer service, we process information about the customer and its branches, contact details of authorized representatives, and information needed to identify the premises being serviced.

This information may be provided by the user or the organization they represent.

2.3. EKEY Support Application Data

When you use the application, we process the following:

Customer, branch, and access identifiers.

Authentication data associated with the QR code.

Support ticket subjects and descriptions.

Messages exchanged between users and support specialists.

Photographs, documents, and other files attached to support tickets.

Ticket creation and modification dates, statuses, and processing history.

Contact details provided by the user or their organization.

Please do not send passwords, full payment card details, or other confidential information that is unnecessary to resolve your inquiry. We recommend concealing unnecessary personal data before sending documents or screenshots.

2.4. Technical Information

When you connect to the website and server services, technical information needed to transmit requests and responses is processed, including your IP address and connection parameters.

The website uses Google Analytics. This service processes information about page visits and interactions with the website, as well as technical information about the browser and device, according to the service settings.

2.5. Notification Data

The application uses a technical identifier, known as a push token, to deliver push notifications.

Notifications inform users about replies from support specialists, ticket status changes, and other service-related events.

You can manage the display of notifications and their content on the lock screen through your device settings.

  3. How We Use Data

We process data for the following purposes:

Responding to inquiries and providing advice.

Preparing proposals and organizing customer service.

Providing access to the application and identifying the relevant customer or branch.

Receiving, processing, and resolving technical support tickets.

Exchanging messages and attachments.

Providing updates on service progress.

Retaining ticket history for the specified retention period.

Maintaining the operation and security of the website and application.

Analyzing website traffic and improving website content using Google Analytics.

Complying with applicable legal requirements.

  4. Grounds for Processing

Depending on the nature of the interaction, data is processed to provide requested services, enter into and perform contracts, comply with legal obligations, and on the basis of consent where required.

This Policy explains our data processing practices and does not replace separate consent where such consent is required.

If you do not provide information necessary for a particular service, we may be unable to provide that service.

  5. Cookies and Google Analytics

The ekey.am website uses Google Analytics to analyze website traffic and user interactions.

Google Analytics may use cookies and similar technologies to generate statistics on visits, page views, and the use of website features.

Information processed by Google Analytics may include cookie identifiers, browser and device information, pages visited, referral sources, and actions taken on the website. The actual information processed depends on the service settings.

Where applicable law requires consent for non-essential cookies, such processing must be based on the relevant consent.

Users can restrict or disable cookies through their browser settings. This may affect certain website features.

Further information about how Google processes data:

https://policies.google.com/privacy

Information about how Google uses data from websites and applications:

https://policies.google.com/technologies/partner-sites

Google Analytics opt-out tool for supported browsers:

https://tools.google.com/dlpage/gaoptout

Analytics data retention periods are determined by Google Analytics settings and Google’s policies. The deletion period established for support inquiries does not automatically apply to data processed by this service.

  6. QR Code Access and Application Features

Access to EKEY Support is provided through a QR code associated with a specific customer or branch.

The QR code contains access credentials. Users must keep it confidential and must not share it with anyone who is not authorized to access the organization’s support tickets.

If a QR code is lost or disclosed to an unauthorized person, contact EKEY to revoke or replace access.

If several representatives of an organization have access to the same branch, they may be able to view its shared ticket history. Correspondence within that service area may be visible to other authorized representatives of the customer.

The camera is used to scan the QR code. Camera access is requested through the operating system’s permission mechanism.

When adding attachments, users select the photographs or files they wish to send to support. The selected materials are transmitted to process the relevant inquiry.

Notification permission is used to display service-related notifications.

Permissions can be managed through device settings. Disabling a permission may limit the associated feature.

  7. Who Can Access Data

Authorized EKEY employees and specialists are granted access to data to the extent necessary to perform their duties.

Ticket information may also be accessible to representatives of the relevant customer or branch within their assigned access rights.

The website and application use technical service providers for server infrastructure, data storage, analytics, and notification delivery. These providers may process information necessary to perform their respective functions.

Data may be disclosed to public authorities and other recipients where required or permitted by applicable law.

Support ticket data is used for customer service and the related purposes described in this Policy.

  8. Third-Party Services

Google Analytics is used on ekey.am to analyze traffic and interactions with the website.

Firebase Cloud Messaging is used to deliver application push notifications.

Apple’s notification infrastructure is also used to deliver notifications to Apple devices.

Server infrastructure and data storage providers support the technical operation of EKEY services and the storage of support tickets.

Depending on their role, providers process data to deliver their respective services in accordance with contractual terms and applicable privacy policies.

Google Privacy Policy:

https://policies.google.com/privacy

Firebase privacy and security information:

https://firebase.google.com/support/privacy

Apple Privacy Policy:

https://www.apple.com/legal/privacy/

  9. Processing Data Outside Armenia

Data may be stored and processed outside the Republic of Armenia using server infrastructure and third-party technical services.

Such processing is carried out taking into account applicable requirements for personal data protection and transfers.

  10. Data Retention and Deletion

Support tickets, correspondence, attachments, and personal data associated with a particular inquiry are retained for 30 calendar days after the inquiry has been fully handled, after which they are automatically deleted.

Data relating to unresolved inquiries is retained while those inquiries are being handled.

This retention period applies to inquiry-related materials. It does not automatically terminate the customer’s existing access to the application.

The periods for which Google Analytics and other third-party technical services process data depend on their purposes, settings, and the terms of the relevant providers.

Where applicable law requires certain information to be retained, it is retained only to the extent necessary and for the required period.

  11. User Rights

To the extent provided by applicable law, users may:

Obtain information about the processing of their personal data.

Request access to their personal data.

Request correction of inaccurate or incomplete information.

Request deletion of data or restriction of its processing.

Withdraw consent where processing is based on consent.

Submit an inquiry or complaint concerning personal data protection.

To submit a request, email info@ekey.am with the subject line “Personal Data — EKEY.”

Specify whether your request concerns the website or the EKEY Support application, describe your request, and provide information needed to locate the relevant data, such as a contact email address, organization name, branch, or ticket number.

Do not send active QR codes, passwords, or full payment card details.

To protect data, we may request verification of your identity or your authority to act on behalf of an organization. Requests are handled within the time limits established by applicable law.

  12. Data Deletion and Termination of Application Access

Users may request deletion of their personal data and termination of their access to EKEY Support by emailing info@ekey.am.

Uninstalling the application from a device does not, by itself, delete information from the servers.

Revoking QR code access terminates the relevant access but does not immediately delete support ticket materials. The retention period specified in Section 10 applies unless the data is deleted earlier following an approved deletion request.

If an inquiry contains information belonging to an organization or other participants, their rights and applicable obligations are taken into account when reviewing the request.

If certain data must be retained on a lawful basis, we will inform the requester of the reasons and the retention period.

  13. Data Security

We take technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, and destruction.

Access to information is granted according to service purposes and the authorization of the relevant individuals.

Users should protect their devices, control access to them, and avoid sharing their QR codes with unauthorized persons.

No method of transmitting or storing information provides absolute security. If you suspect a data disclosure or unauthorized use of access credentials, contact us at info@ekey.am.

  14. Children’s Data

The website and application are intended to provide business services to EKEY customers and their representatives and are not directed at children.

If you believe that a child has provided us with personal data without the necessary authorization, please contact us. We will review the matter and take appropriate action.

  15. External Links

The website and application may contain links to third-party resources.

Data processing on those resources is governed by their owners’ policies. We recommend reviewing those policies before providing personal data.

  16. Changes to This Policy

We may update this Policy when website or application features, data processing practices, or applicable requirements change.

The current version is published on ekey.am. The date of the most recent update appears at the beginning of this document.

Where changes require additional notice or user consent, we will take the necessary steps in accordance with applicable law.

  17. Contact Information

Company: EKEY Service LLC.

Address: 24 Azatutyan Avenue, Yerevan, Republic of Armenia.

Email: info@ekey.am.

Website: https://www.ekey.am.

Mobile application: EKEY Support.

For questions about the processing, correction, or deletion of personal data, please contact us at the email address above.